These issues are spread over different areas, which made it difficult for practitioners and researchers to follow and learn lessons from prior experiences with regard to these crises. Several studies investigate different issues related to CM.
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Then countries and institutions tried to manage their crises through containing and reducing their effects by using various factors such as information technology (IT), strategic planning (SP), communication (Comm.), social media (SM), knowledge management (KM), governance (Gov.), or leadership (Lead.), as well the role of professional entities (Prof.) on CM.
Moreover, a fast, positive, and effective response to the crisis can not only control the situation but also lead to increased market share, improved employee relations, and better public image about the organization (Kothai, 2002). In this regard, Kothai ( 2002) state that every organization has to give due importance to the concept of crisis management (CM), training, planning, and communicating to survive and grow. Accordingly, organizations confront a fast-changing environment with complex issues, difficulty in controlling the flow of messages, and managing various stakeholders (Strauβ & Jonkman, 2017). Further, the depression in 1929–1933 and the financial crisis of 2007–2008 are some examples of economic and financial crises that affected the world. Other forms are also such as political and conflict crises such as the world war I & II and epidemic diseases, which is one of the latest crises that the world is witnessing during the current time represented by Covid-19. It provides a novel contribution and comprehensive understating through highlighting what has been done and what is left to be done in respect to crisis management.ĭifferent crises affect societies and take different forms cyber-attacks, natural disasters such as floods, earthquakes, etc. The current study provides an open insight for academicians and researchers on the main areas of CM investigated by prior studies. The most important factors are communication and social media, which have 66 studies with 4039 citations, leadership which have 40 studies with 2315 citations, followed by knowledge, governance, information technology, strategic planning, and professional entities, which have 38, 24, 23, 16, and 16 manuscripts with 2109, 1738, 301, 548, and 160 citations, respectively. The extracted articles are categorized into 8 areas based on their effect on CM. The study surveyed 223 studies from different research outlets, including the most reputed publishers Emerald, Wiley, Elsevier, Springer, Taylor & Francis, SAGE, and Inderscience.
The study adopts a qualitative approach and uses SLR method to collect relevant data.
The study attempts to assess the main areas that have been linked to and studied CM, and the research outlets that have been provided these research. The purpose of this study is to provide a comprehensive systematic literature review (SLR) of factors influencing crisis management (CM).
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